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Lodge a concern with the state, whether you have used the hospital's grievance process or not. If you have concerns regarding the quality of your care, coverage decisions or want to appeal a premature discharge, contact the State Quality Improvement Organization (QIO).
Quality Improvement Organization
Phone: (216) 447-9604
Toll Free: (844) 430-9504
Fax: (844) 878-7921
Mail: KEPRO
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131
Division of Healthcare Facilities
Phone: (877) 287-0010
Mail: Division of Healthcare Facilities
Centralized Complaint Intake Unit
227 French Landing, Suite 501
Heritage Place Metrocenter
Nashville, TN 37243
Express your concerns about patient care and safety to facility personnel and/or management without being subject to coercion, discrimination, reprisal or unreasonable interruption of care; and to be informed of the resolution process for your concerns. If your concerns and questions cannot be resolved at this level, contact the accrediting agency indicated below:
The Joint Commission
Phone: (800) 994-6610
Fax: (630) 792-5636
Email: COMPLAINT@JOINTCOMMISSION.ORG
Mail: Office of Quality Monitoring/the Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
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