Patients & visitors
Resources to help before, during, and after a visit, for patients and the people who come with them.
Patient forms
Registration and release forms to complete before your visit. Insurance information
Accepted plans, self-pay options, and financial assistance. Medical records
How to request copies of your medical records. Privacy policy
How we protect and use your health information.
Registration and release forms to complete before your visit. Insurance information
Accepted plans, self-pay options, and financial assistance. Medical records
How to request copies of your medical records. Privacy policy
How we protect and use your health information.
Your rights as a patient
- Receive considerate, respectful care regardless of race, religion, sex, disability, or ability to pay.
- Be informed about your diagnosis, treatment options, and expected outcomes in words you understand.
- Participate in decisions about your care, including the right to refuse treatment.
- Privacy and confidentiality of your medical information, as described in our privacy policy.
- Receive an itemized bill and an explanation of charges, and to estimate costs in advance.
- Voice concerns about your care without fear of reprisal; contact us at info@henderson.health.
Visitor information
What to know before you visit a patient or accompany someone to an appointment.
Hours
| Emergency department | Open 24/7 |
|---|---|
| Patient visiting | 7:00 AM – 9:00 PM daily |
| Main entrance access | 7:00 AM – 5:00 PM (use ED entrance after hours) |
| Cafeteria | 7:30 AM – 2:00 PM, Monday – Friday |
Visiting guidelines
- Please do not visit if you are experiencing fever, cough, or other symptoms of illness.
- Two visitors at a time per patient room is recommended; care teams may adjust based on the patient's condition.
- Children under 12 should be accompanied by an adult other than the patient.
- Clean your hands when entering and leaving patient rooms.
- Quiet hours are observed from 9:00 PM to 7:00 AM.
Parking
Free visitor parking is available in the main lot adjacent to the front entrance, with accessible spaces near both the main and emergency entrances. No permits or validation needed.
Amenities
Complimentary Wi-Fi is available throughout the facility. A cafeteria and vending areas are located on the first floor, and a quiet waiting area is available near the main lobby. For directions to the facility, see the contact page.